Understanding Price Settings
Park includes a variety of specialized price settings to help you customize how reservations are priced. Understanding these settings is key to setting up your dashboard to support your business.
In this article, we will go over:
- the difference between tiered and prorated pricing
- how capping long stays at your weekly or monthly price works
- what happens when you hide service fees
- our recommended configurations
To access your price settings navigate to the “Settings” tab and then the “Prices” section on the left navigation bar.
Tiered vs. Prorated Pricing
This setting controls how extra nights on weekly or monthly reservation are priced.
- Tiered pricing: The guest is charged the full price for additional nights, as if they had created a separate reservation.
Example:
A guest books an RV site for 8 nights at these prices:
- Nightly price: $40
- Weekly price: $240
With tiered pricing, the guest would pay:
- $240 for the first 7 nights (the price of 1 week)
- $40 for the 8th night (the regular 1-night price)
Total: $280
- Prorated pricing: The average per-night price of your weekly or monthly rate is extended to additional nights.
Example:
Using the same 8-night reservation:
- Nightly price: $40
- Weekly price: $240
With prorated pricing, the guest would pay:
- $240 / 7 nights = $34.29 per night
- Multiplied by 8 nights = $274.29
Total: $274.29
Reservations that go beyond a month work the same way:
- With tiered pricing, the additional nights are priced at your regular nightly or weekly rates
- With prorated pricing, the monthly rate is extended to those additional nights
Which option should I use?
- Tiered pricing works well if you think of your prices as giving guests a certain number of free nights.
- Prorated pricing works well if you want to apply a consistent percentage discount.
- Prorated pricing is often the best approach for long-term guests, particularly if their initial bill is prorated to the 1st of the month.
If you don’t offer discounted weekly or monthly prices, this setting will not affect how your reservations are priced.
Cap Long Stays at Your Weekly/Monthly Price
Discounted weekly or monthly rates may cause situations where a guest can pay less by booking a longer stay. If you’d like to prevent this, you can choose to cap your prices at the weekly or monthly price, so guests are never charged more for staying fewer nights.
Example:
A guest books one of your cabins for 6 nights at these prices:
- Nightly price: $70
- Weekly price: $400
Ordinarily, the guest would pay:
- $70 * 6 nights = $420
- The guest could save $20 if they booked a week instead, and left a day early.
If capped prices are enabled, the guest would instead be charged $400.
The same logic applies to longer stays that would otherwise cost more than your monthly rate.
Why wold I use capped prices?
Capped prices are a sensible way to help guests that would otherwise “miss” your discounted weekly or monthly price. If guests frequently book long stays online, capped prices can remove friction from the booking experience.
If you don’t offer discounted weekly or monthly prices, this setting will not affect how your reservations are priced.
Hide Service Fees
If Hide service fees is enabled, the service fee is not shown to the guest during checkout. Instead, it is deducted from the payment amount in the background.
This means that the guest sees a lower total, and the net that you receive from each reservation goes down. Hiding the fees can be a great way to reduce friction and encourage online reservations, but you may consider raising your base rates to cover the cost of the fee.
You can choose to hide fees for short and long-term reservations individually. When this setting is turned on, you will see the service fee greyed out in the Point of Sale, and your guests will not see the service fee at all in their final reservation price.
Need More Help?
Please submit a support ticket by clicking the Help button in the bottom right of your screen and then clicking Submit a ticket.
We are always happy to help!