Adding Additional Guest Profiles to a Reservation
You can add additional guest profiles to an existing reservation. These profiles are automatically included for reservation messages, making it easier to track and communicate with all of your residents.
These additional guest profiles are quite robust, and are not required for many transient reservations. For more generic tracking of the number of adults, kids, or guests on a reservation, we recommend using the inputs under the reservation “summary” section. Please see this article from our help center for more information on how you can track and manage additional guests at your property.
Add an Existing Guest to a Reservation
- Open the reservation.
- In the reservation slide-out, scroll to the Guest section.
- Click the three dots next to the Message Guest button.
- Select Add Guest.
- In the Add Guest window, search for the guest by name in the search input at the top.
- Select the guest from the search results.
- Click Attach Guest.
The guest will now appear in the Additional Guests section below the primary guest in the reservations guest section.
Add a New Guest to a Reservation
You can also create a new guest profile while adding them to the reservation.
- Open the reservation.
- Go to the Guest section.
- Click the three dots next to the Message Guest button.
- Select Add Guest.
- Fill out the guest’s information in the Add Guest window.
- Click Add Guest.
This will create a new guest profile and attach that guest to the reservation.
Edit an Additional Guest
To edit an additional guest’s information:
- Find the guest in the Additional Guests section.
- Click the pencil icon next to their name.
- Update the guest’s information.
- Save your changes.
Remove an Additional Guest from a Reservation
To remove an additional guest from a reservation:
- Find the guest in the Additional Guests section.
- Click the person icon with the minus symbol next to their name.
This removes the guest from the reservation, but it does not delete their guest profile from your park. You can still search for and attach that guest to future reservations.
Primary Guest Changes
If the primary guest is removed from a reservation, Park will automatically make the first guest in the Additional Guests list the new primary guest.
For example, if Tammy is listed as an additional guest and the original primary guest is removed, Tammy will become the new primary guest on the reservation.
Messaging Multiple Guests
When multiple guests are attached to a reservation, the Message Guest option will pull in each guest’s contact information.
You can remove any guests you do not want to message by deleting them from the To field in the message window.
Viewing Multiple Guests on a Reservation
When a reservation has multiple guests attached, that information will also appear on the reservation hover card. This gives you a quick way to see when more than one guest is attached to a reservation.
Adding additional guests helps you manage and track guest information more effectively while keeping everyone connected to the correct reservation.
Need More Help?
Please submit a support ticket by clicking the Help button in the bottom right of your screen and then clicking Submit a ticket.
We are always happy to help!